We currently offer 4 tiers of service: Free, Essential, Premium and Enterprise. 

These tiers are applied organization-wide, teams cannot have users at different tier levels

Each user who will be able to access Work Orders (either to view, update, create, edit, assign or be assigned) must have a seat license. For more information on how MaintainX classifies Users, view this article.

MaintainX offers a 100% Free Plan which includes: 

Unlimited Work Orders
Unlimited Messages with your Team
Unlimited Assets and Locations
Unlimited Access to Web and Mobile Platforms
5 Work Orders with Pictures/Month
2 Work Orders with Forms/Month
Due Dates

Our Paid Plans can be viewed briefly viewed below (annual pricing options shown), with longer descriptions under the image:

Each of our paid pricing tiers offer annual discounts per User. Both Essential and Premium Plans receive 2 months free with an annual subscription! 

Please note: Annual Subscriptions are not eligible for refunds.

Free Explained

Our Free plan allows unlimited: Work Orders, Messages with your Team, Assets, and Locations, Access to Web and Mobile Platforms. It also allows for 5 Work Orders with Pictures/Month, 2 Work Orders with Forms/Month, and Due Dates.

Requester Users are included in our Free plans. All Users will have full visibility across your organization.

Our Free plan restricts the number of Work Orders that can include photos and Work Orders that include Forms per month. 

You can include photos in up to 5 unique Work Orders each month (including photos in the comments). 

You can also include 2 Work Orders with custom Forms each month - these can be 2 Work Orders with 2 different Forms or 2 unique Forms but they can only be used 2 times TOTAL in a given month. 

Essential Explained

Essential includes all of the great features from our Free plan without any restrictions on the number of Work Orders with photos. 

Your organization can also add unlimited free Requester profiles - for more information on Requester profiles click here

Essential plan organizations are able to create Repeatable Work Orders. You can include a Form on a Repeatable Work Order which would enable you to use Forms to replace paper checklists and procedures (for example, a daily safety inspection or opening/closing procedure). 

Essential does limit you to using 3 unique Forms per month - if you have more than 3 procedures, it helps to upgrade to the Premium plan.

Essential also offers access to our Reporting & Analytics dashboard, with a limit of 3 months window of history (Work Order History is unlimited).

Essential Plan organizations are also limited in their ability to use our Export Data function. You will be able to Export your data to a PDF, but not a CSV file.

Premium Explained

Premium includes all of the features in our Essential Plan without any restrictions on the number of Forms you can use per month. 

Premium plan organizations can attach PDFs and files to Work Orders, Forms, Assets, and Locations.

Our Premium plan allows your team to use our Parts Inventory with an unlimited amount of Parts.

Time and Cost Tracking is available exclusively on our Premium and Enterprise plan. This will allow your organization to have a comprehensive overview of where it spends money and resources.

Meters are available exclusively on Premium and Enterprise plans. Meters allow unlimited Meters and Work Order Triggers to be created and used.

Offline Mode is exclusive to Premium and Enterprise plans. This feature allows your team to save Work Orders to your device and complete them offline. Once the device reconnects to the internet, the changes will be updated.

Export Data to CSV allows your Organization to pull all the data from your account, including timestamps that allow you to track hours worked, Mean Time to Repair (MTTR), Downtime, Form answer inputs, and more. 

Meter-Based Maintenance (coming soon!) will be available exclusively for Premium and Enterprise customers. 

Premium offers access to our Reporting & Analytics dashboard, with a limit of 6 month window of history (Work Order History is unlimited).

Enterprise Explained

Enterprise plans include everything in our Premium plan.  

Enterprise customers also work with a Dedicated Account Manager and receive Platinum Support. 

The following features are also available on our Enterprise plan:

Custom User Permissions

Escalation Protocols

Site Manager & Switcher: Site Manager allows a single user to switch between multiple Organizations with a single log-in. Site Manager was created because operational leaders at larger organizations with multiple locations, departments, and users can become overwhelmed when using a single MaintainX Organization.

Enterprise Grid Reporting and Analytics

Procedure Digitization and Implementation

REST API Access: This allows your team to use our REST API to integrate MaintainX with your existing software or web solutions. Our customers use our API to integrate with Request Portals, ERP systems, Invoicing Software, and more.

Service Level Agreement (SLA)

Enterprise plans also include the option to create a 'Gold Master' organization that can be used to set up global procedures and asset hierarchies that can be deployed across Site Manager organizations. 

Contact our Sales team to learn more about additional Enterprise functionality. 

More features and product enhancements are being released regularly - If you have any questions, suggestions or feedback please don't hesitate to share them with us! 

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