Frequently Asked Questions

This section highlights our Frequently Asked Questions.

Nick Haase avatar Hugo Dozois-C. avatar Mathieu M-Gosselin avatar +1
60 articles in this collection
Written by Nick Haase, Hugo Dozois-C., Mathieu M-Gosselin and 1 other

Saving Filters

Saving Filters
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Adding MaintainX Shortcut to Desktop

Adding MaintainX Shortcut to Desktop
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

How to Configure MaintainX to Notify General Manager of Overdue Work Orders

How to Configure MaintainX to Notify General Manager of Overdue Work Orders
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Viewing Recent Activity on Mobile Device

Viewing Recent Activity on Mobile Device
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Understanding Difference between Work Requests and Work Orders

Understanding Difference between Work Requests and Work Orders
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Creating New MaintainX Account

Creating New MaintainX Account
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Adding Location to Work Order

Adding Location to Work Order
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Updating MaintainX Mobile App Version

Updating MaintainX Mobile App Version
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

I Am New to MaintainX. How Do I Get Familiar with MaintainX Features?

Getting Familiar with MaintainX
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

What Happens When Invitation Link Expires?

Invitation Links for New Users
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Where Can I Find Preventive Maintenance Work Orders?

Finding Repeatable PM Work Orders
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Understanding Workstation Mode

Understanding Workstation Mode
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Troubleshooting Google Play Store MaintainX App Installation Stuck on Pending

Troubleshooting MaintainX App Installation Stuck on Pending
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Assigning Sub-Work Orders to Work Orders

Assigning Sub-Work Orders to Work Orders
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I change my email notification settings

Changing Email Notification Settings
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

What Are the 3 User Types?

3 User Types
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Include Decimals with Parts Available Quantity?

Including Decimals with Parts Available Quantity
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Logging in to Teachable

Logging in to Teachable
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Is MaintainX Available in Other Languages?

Using MaintainX in French and Spanish
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Does MaintainX Integrate with QuickBooks?

Does MaintainX Integrate with QuickBooks?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Are Forms Available for All Users?

Are Forms Available for All Users?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

What Is MaintainX's Billing Address and Phone Number?

What Is MaintainX's Billing Address and Phone Number?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Is MaintainX SOC2 Compliant?

Is MaintainX SOC2 Compliant?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Meter Pending and Stable Status

Meter Pending and Stable Status
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Use MaintainX on Mobile Devices?

Download MaintainX Mobile App
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Signing in to MaintainX

Signing in to MaintainX
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

How Do I Change My Org's Industry Type?

How Do I Change My Org's Industry Type?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Require Procedure Field Input in Work Orders?

Can I Require Procedure Field Input in Work Orders?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Messaging to and from Requesters

Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

What Is the Procedure Flags Filter in Work Orders?

What Is the Procedure Flags Filter in Work Orders?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Use My Email Address for Two MaintainX Orgs?

Using Email Address for Two MaintainX Orgs
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

How Far Back Do Premium Plan Reports Go?

How Far Back Do Premium Plan Reports Go?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Import Company's Work Orders into MaintainX Org?

Importing Work Orders into MaintainX
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Link Multiple Assets to One Work Order?

Can I Link Multiple Assets to One Work Order?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Does MaintainX Login Require Multifactor Authentication (MFA)?

Does MaintainX Login Require Multifactor Authentication (MFA)?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Deleting Dummy Data to Start New Org

Deleting Dummy Data to Start New Org
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Written by Caroline Eisner
Updated over a week ago

Notifying Requester That Request Was Accepted

Notifying Requester That Request Was Accepted
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Written by Caroline Eisner
Updated over a week ago

Activating Time & Cost Tracking

Activating Time & Cost Tracking
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Using REST API on Premium Plan with Two MaintainX Orgs

Using REST API on Premium Plan
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can I Trigger a New Work Order from a Completed Work Order?

Triggering New Work Order from Completed Work Order
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Switching between MaintainX Orgs

Switching between MaintainX Orgs
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Written by Caroline Eisner
Updated over a week ago

What Files Types Can Be Added?

What Files Types Can Be Added?
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Written by Caroline Eisner
Updated over a week ago

Adding Billed (or Invoiced) as Status of Work Order

Adding Billed (Invoiced) as Status of Work Order
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Written by Caroline Eisner
Updated over a week ago

Can multiple locations be added to a work order?

Adding multiple locations to work order
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Adding More Than One Asset to Work Order

Adding More Than One Asset to a Work Order
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Written by Caroline Eisner
Updated over a week ago

Adding More Than One Procedure to Single Work Order

Adding More Than One Procedure to Single Work Order
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

QR/Barcode Scanning Explained

Want to easily lookup your Assets? This brief article will show you how to setup QR Codes & Barcodes for your Assets!
Hugo Dozois-C. avatar
Written by Hugo Dozois-C.
Updated over a week ago

Requests and Requester Users Explained

This brief video shows a side-by-side look at how Requests work in MaintainX
Nick Haase avatar
Written by Nick Haase
Updated over a week ago

Changing Labels to Different Language or to Rename

Changing Labels
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Written by Caroline Eisner
Updated over a week ago

Supported Devices and Browsers

List of mobile devices and internet browsers supported by MaintainX
Mathieu M-Gosselin avatar
Written by Mathieu M-Gosselin
Updated over a week ago

Accepting Company Invite to MaintainX after Creating Own MaintainX Org

Accepting Company Invite to MaintainX after Creating Own MaintainX Org
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

MaintainX Desktop App: Explained

This article shows you how to save MaintainX on your Desktop for easy access or set-up 'Kiosk Mode'
Mathieu M-Gosselin avatar
Written by Mathieu M-Gosselin
Updated over a week ago

Preventative Maintenance Explained

Wondering how to set-up a repeating preventative maintenance (PM) schedule with MaintainX?
Nick Haase avatar
Written by Nick Haase
Updated over a week ago

Export to PDF Explained

You can print or save work orders through this export to pdf process
Nick Haase avatar
Written by Nick Haase
Updated over a week ago

User Classes Explained

This article explains the differences between User Classes in MaintainX.
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Written by Caroline Eisner
Updated over a week ago

Pricing Explained

This article explains MaintainX Pricing Plans in more detail.
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Written by Caroline Eisner
Updated over a week ago

Categories Explained

This article explains Categories in MaintainX.
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Written by Caroline Eisner
Updated over a week ago

Deleting Work Orders, Assets, or Locations

Deleting Work Orders, Assets, or Locations
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago

Can a User Create More Than One Organization?

Can a User Create More Than One Organization?
Caroline Eisner avatar
Written by Caroline Eisner
Updated over a week ago