Frequently Asked Questions

This sections highlights our Frequently asked questions.

Nick Haase avatar Hugo Dozois-C. avatar Mathieu M-Gosselin avatar +1
53 articles in this collection
Written by Nick Haase, Hugo Dozois-C., Mathieu M-Gosselin and 1 other

How can I see recent activity on my mobile device

Steps to see recent activity on your mobile device
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Written by Nick Sankar
Updated over a week ago

Work Orders VS Work Requests

Wondering what's the difference between Work Orders and Work Requests?
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Written by Nick Sankar
Updated over a week ago

What file formats are supported in MaintainX ?

File formats that can be used in MaintainX
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Written by Nick Sankar
Updated over a week ago

Creating a new account with MaintainX

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Written by Nick Sankar
Updated over a week ago

I would like to update my MaintainX app version?

Instructions to update your MaintainX app version
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Written by Nick Sankar
Updated over a week ago

I am new to MaintainX. How do I get familiar with features?

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Written by Nick Sankar
Updated over a week ago

What happens when the invitation link expires?

Invitation links for new users
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Written by Nick Sankar
Updated over a week ago

What is Work Station mode?

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Written by Nick Sankar
Updated over a week ago

App installation stuck on pending?

Troubleshooting steps to resolve app installation stuck on pending
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Written by Nick Sankar
Updated over a week ago

Can we assign sub-work orders to work orders?

Can you create a master work order and have other linked work orders?
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Written by Nick Sankar
Updated over a week ago

Can I change my email notification settings

Modifying your notification settings
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Written by Nick Sankar
Updated over a week ago

What are the 3 User Types?

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Written by Nick Haase
Updated over a week ago

Can I include decimals for parts consumed?

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Written by Nick Sankar
Updated over a week ago

I can't login to my Teachable account?

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Written by Nick Sankar
Updated over a week ago

Is MaintainX offered in other languages?

Changing your MaintainX instance to other languages
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Written by Nick Sankar
Updated over a week ago

I'd like to know more about how time is captured specific to a work order and how this might feed directly to Quickbooks for invoicing.

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Written by Nick Sankar
Updated over a week ago

Are forms only for users and not requestors?

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Written by Nick Sankar
Updated over a week ago

I'm adding MaintainX to my supplier list. What is the address and phone number?

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Written by Nick Sankar
Updated over a week ago

Is MaintainX SOC2 compliant?

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Written by Nick Sankar
Updated over a week ago

In meters, what does Pending or Stable mean after the trigger is created

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Written by Nick Sankar
Updated over a week ago

Does MaintainX have an app that works on an I phone?

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Written by Nick Sankar
Updated over a week ago

Sign in options

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Written by Nick Sankar
Updated over a week ago

I would like to change my "Industry" type in my MaintainX. What are my options?

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Written by Nick Sankar
Updated over a week ago

Do Requester users have messaging as well?

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Written by Nick Sankar
Updated over a week ago

I would like to use my email in two MaintainX Orgs

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Written by Nick Sankar
Updated over a week ago

How far back does premium reports go?

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Written by Nick Sankar
Updated over a week ago

Does MaintainX login support Multi Factor Authentication? If so is it optional or mandatory?

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Written by Nick Sankar
Updated over a week ago

Currently I'm using dummy data and I would like to delete and start fresh.

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Written by Nick Sankar
Updated over a week ago

Is there a way to notify a requester that their maintenance request was accepted?

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Written by Nick Sankar
Updated over a week ago

If two companies are using MaintainX, do both orgs need to be on Premium Plan for the REST API access

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Written by Nick Sankar
Updated this week

How to activate Time & Cost Tracking

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Written by Nick Haase
Updated over a week ago

Multi-Org Switcher

How multi-org works
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Written by Nick Haase
Updated over a week ago

What files types can be added?

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Written by Nick Haase
Updated over a week ago

Can we add Billed/Invoiced as a status to a work order?

Are you wishing you could add an extra status? You need an extra approval step?
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Written by Nick Haase
Updated over a week ago

Can multiple locations be added to a work order?

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Written by Nick Haase
Updated over a week ago

Can more than 1 asset be added to a single work order?

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Written by Nick Haase
Updated over a week ago

Can more than 1 procedure be added to a single work order?

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Written by Nick Haase
Updated over a week ago

Parts Inventory Module: Explained

Everything you need to know about our Parts Inventory feature. How to attach Parts, how to restock parts and more!
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Written by Nick Haase
Updated over a week ago

QR/Barcode Scanning Explained

Want to easily lookup your Assets? This brief article will show you how to setup QR Codes & Barcodes for your Assets!
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Written by Hugo Dozois-C.
Updated over a week ago

Requests and Requester Users Explained

This brief video shows a side-by-side look at how Requests work in MaintainX
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Written by Nick Haase
Updated over a week ago

Vendor Module Explained

Looking for a way to add your list of Vendors to MaintainX? Want to assign Vendors Work Orders directly through the app?
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Written by Nick Haase
Updated over a week ago

Can the labels be changed to a different name or be in a different language?

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Written by Nick Haase
Updated over a week ago

Supported Devices and Browsers

List of mobile devices and internet browsers supported by MaintainX
Mathieu M-Gosselin avatar
Written by Mathieu M-Gosselin
Updated over a week ago

My company would like to invite me to their MaintainX org but I have already created an org using my email address and phone number?

You’ll have to leave the organization you created before being invited to join another one.
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Written by Nick Sankar
Updated over a week ago

MaintainX Desktop App: Explained

This article shows you how to save MaintainX on your Desktop for easy access or set-up 'Kiosk Mode'
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Written by Mathieu M-Gosselin
Updated over a week ago

Preventative Maintenance Explained

Wondering how to set-up a repeating preventative maintenance (PM) schedule with MaintainX?
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Written by Nick Haase
Updated over a week ago

Export to PDF Explained

You can print or save work orders through this export to pdf process
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Written by Nick Haase
Updated over a week ago

Pricing Explained

Looking for information on pricing? Answers below!
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Written by Nick Haase
Updated over a week ago

User Classes Explained

This article provides more detail into the differences between each of the user classes in MaintainX
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Written by Nick Sankar
Updated yesterday

Categories Explained

Looking for a way to filter your work orders? This brief article will show you how to create categories for your organization!
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Written by Nick Haase
Updated over a week ago

Procedures Explained

Wondering how to create and use Procedures, this video walkthrough should help!
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Written by Nick Haase
Updated over a week ago

How to Delete Work Orders/Assets/Locations

Learn how to delete and recover Work Orders
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Written by Nick Haase
Updated over a week ago

Can a user create more than one organization?

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Written by Nick Haase
Updated over a week ago