Frequently Asked Questions

How can I see recent activity on my mobile device

Steps to see recent activity on your mobile device

Written by Nick Sankar
Updated over a week ago

Work Orders VS Work Requests

Wondering what's the difference between Work Orders and Work Requests?

Written by Nick Sankar
Updated over a week ago

What file formats are supported in MaintainX ?

File formats that can be used in MaintainX

Written by Nick Sankar
Updated over a week ago

Creating a new account with MaintainX

Written by Nick Sankar
Updated over a week ago

I would like to update my MaintainX app version?

Instructions to update your MaintainX app version

Written by Nick Sankar
Updated over a week ago

I am new to MaintainX. How do I get familiar with features?

Written by Nick Sankar
Updated over a week ago

What happens when the invitation link expires?

Invitation links for new users

Written by Nick Sankar
Updated over a week ago

What is Work Station mode?

Written by Nick Sankar
Updated over a week ago

App installation stuck on pending?

Troubleshooting steps to resolve app installation stuck on pending

Written by Nick Sankar
Updated over a week ago

Can we assign sub-work orders to work orders?

Can you create a master work order and have other linked work orders?

Written by Nick Sankar
Updated over a week ago

Can I change my email notification settings

Modifying your notification settings

Written by Nick Sankar
Updated over a week ago

What are the 3 User Types?

Written by Nick Haase
Updated over a week ago

Can I include decimals for parts consumed?

Written by Nick Sankar
Updated over a week ago

I can't login to my Teachable account?

Written by Nick Sankar
Updated over a week ago

Is MaintainX offered in other languages?

Changing your MaintainX instance to other languages

Written by Nick Sankar
Updated over a week ago

I'd like to know more about how time is captured specific to a work order and how this might feed directly to Quickbooks for invoicing.

Written by Nick Sankar
Updated over a week ago

Are forms only for users and not requestors?

Written by Nick Sankar
Updated over a week ago

I'm adding MaintainX to my supplier list. What is the address and phone number?

Written by Nick Sankar
Updated over a week ago

Is MaintainX SOC2 compliant?

Written by Nick Sankar
Updated over a week ago

In meters, what does Pending or Stable mean after the trigger is created

Written by Nick Sankar
Updated over a week ago

Does MaintainX have an app that works on an I phone?

Written by Nick Sankar
Updated over a week ago

Sign in options

Written by Nick Sankar
Updated over a week ago

I would like to change my "Industry" type in my MaintainX. What are my options?

Written by Nick Sankar
Updated over a week ago

Do Requester users have messaging as well?

Written by Nick Sankar
Updated over a week ago

I would like to use my email in two MaintainX Orgs

Written by Nick Sankar
Updated over a week ago

How far back does premium reports go?

Written by Nick Sankar
Updated over a week ago

Does MaintainX login support Multi Factor Authentication? If so is it optional or mandatory?

Written by Nick Sankar
Updated over a week ago

Currently I'm using dummy data and I would like to delete and start fresh.

Written by Nick Sankar
Updated over a week ago

Is there a way to notify a requester that their maintenance request was accepted?

Written by Nick Sankar
Updated over a week ago

If two companies are using MaintainX, do both orgs need to be on Premium Plan for the REST API access

Written by Nick Sankar
Updated over a week ago

How to activate Time & Cost Tracking

Written by Nick Haase
Updated over a week ago

Multi-Org Switcher

How multi-org works

Written by Nick Haase
Updated over a week ago

What files types can be added?

Written by Nick Haase
Updated over a week ago

Can we add Billed/Invoiced as a status to a work order?

Are you wishing you could add an extra status? You need an extra approval step?

Written by Nick Haase
Updated over a week ago

Can multiple locations be added to a work order?

Adding multiple locations to work order

Written by Nick Haase
Updated over a week ago

Can more than 1 asset be added to a single work order?

Written by Nick Haase
Updated over a week ago

Can more than 1 procedure be added to a single work order?

Written by Nick Haase
Updated over a week ago

Parts Inventory Module: Explained

Everything you need to know about our Parts Inventory feature. How to attach Parts, how to restock parts and more!

Written by Nick Haase
Updated over a week ago

QR/Barcode Scanning Explained

Want to easily lookup your Assets? This brief article will show you how to setup QR Codes & Barcodes for your Assets!

Written by Hugo Dozois-C.
Updated over a week ago

Requests and Requester Users Explained

This brief video shows a side-by-side look at how Requests work in MaintainX

Written by Nick Haase
Updated over a week ago

Vendor Module Explained

Looking for a way to add your list of Vendors to MaintainX? Want to assign Vendors Work Orders directly through the app?

Written by Nick Haase
Updated over a week ago

Can the labels be changed to a different name or be in a different language?

Written by Nick Haase
Updated over a week ago

Supported Devices and Browsers

List of mobile devices and internet browsers supported by MaintainX

Written by Mathieu M-Gosselin
Updated over a week ago

My company would like to invite me to their MaintainX org but I have already created an org using my email address and phone number?

You’ll have to leave the organization you created before being invited to join another one.

Written by Nick Sankar
Updated over a week ago

MaintainX Desktop App: Explained

This article shows you how to save MaintainX on your Desktop for easy access or set-up 'Kiosk Mode'

Written by Mathieu M-Gosselin
Updated over a week ago

Preventative Maintenance Explained

Wondering how to set-up a repeating preventative maintenance (PM) schedule with MaintainX?

Written by Nick Haase
Updated over a week ago

Export to PDF Explained

You can print or save work orders through this export to pdf process

Written by Nick Haase
Updated over a week ago

Pricing Explained

Looking for information on pricing? Answers below!

Written by Nick Haase
Updated over a week ago

User Classes Explained

This article provides more detail into the differences between each of the user classes in MaintainX

Written by Nick Sankar
Updated over a week ago

Categories Explained

Looking for a way to filter your work orders? This brief article will show you how to create categories for your organization!

Written by Nick Haase
Updated over a week ago

Can a user create more than one organization?

Written by Nick Haase
Updated over a week ago