Troubleshoot the AVEVA CONNECT™ Integration

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If the AVEVA CONNECT integration isn't behaving as expected, use the sections below to identify and resolve common issues.

Not Seeing Data in MaintainX®

If new readings aren't arriving in MaintainX, work through the following checks:

• Confirm the connector instance appears under Active Instances and isn't paused. For more information, see Pause and Resume a Connector Instance.
• Confirm you selected the streams and properties you want, and that each stream has a timestamp property. For more information, see Add Streams to the Connector Instance.
• Confirm your tags are mapped to meters. For more information, see Map Tags to Meters.
• Confirm AVEVA CONNECT still accepts your credentials. For more information, see Authentication Errors.
• Allow a few minutes for new readings to arrive. For more information, see Data Freshness.

Authentication Errors

If the connector instance's status indicates an authentication problem, AVEVA CONNECT is rejecting its credentials. Common causes include a client secret that was rotated or revoked, and a token that expired.

You can't update credentials on an existing connector instance. To resume polling:

1. Create a new OAuth client in AVEVA CONNECT, and choose a token lifetime that doesn't expire. For more information, see Create an OAuth Client in AVEVA CONNECT.
2. Create a new connector instance with the new credentials, and select your streams. For more information, see Create a Connector Instance in MaintainX.
3. Archive the old connector instance. For more information, see Archive and Delete a Connector Instance.

Some Streams or Properties Can't Be Selected

If you can't select a stream or property, check the following causes:

• Unsupported data type: MaintainX only supports certain value data types. For more information, see Supported Data Types.
• No valid timestamp property: A stream needs a DateTime property to use as its timestamp. For more information, see Choose Timestamp Properties.
• Timestamp not chosen: If a stream has more than one DateTime property, choose one before you select the stream.
• Selection limit: Each connector instance supports up to 1,000 selected properties. Deselect properties you don't need and try again.

Readings Are Missing After an Interruption

If polling was interrupted, for example because the connector instance was paused or AVEVA CONNECT rejected its credentials, MaintainX resumes polling after you resolve the problem. It doesn't backfill readings recorded during the interruption. For more information, see Data Freshness.

Contact MaintainX Support

If your issue isn't listed here or you continue to experience problems, contact MaintainX Support. Include your connector instance name and the IDs of any affected streams to help us investigate.