About Notifications

Notifications alert you or a user in your organization when certain things happen. For example, notifications can update you when the status of a work order changes, or when you get a message from another MaintainX user in your organization.

MaintainX sends some notifications by email and some directly in the application, which are called in-app notifications in the Web application and push notifications in the mobile application.

You can manage your notification settings for specific MaintainX entities by toggling them on or off. You can also pause notifications. For more information, see Manage your Notification Settings.

MaintainX Entities and Notifications

The following tables explain what triggers notifications, who the notification receivers are, and how they're received.

Work Orders

Trigger	Triggered By	Notification Receiver	Email	In-app/Push
Assigning a work order	User who assigned the work order	Assigned user or assigned team
Mentioning a user in comments	User who makes the mention	User mentioned in the comment
When a work order is overdue	MaintainX	Assigned user or team for the work order
Status change on a work order	MaintainX	Assigned user or team for the work order

External Work Orders

Trigger	Triggered By	Notification Receiver	Email	In-app/Push
Sharing a work order externally	Administrator	Vendor contact or external contact
A completed external work order	Vendor contact or external contact	Administrator

Work Requests

Trigger	Triggered By	Notification Receiver	Email	In-app/Push
A new request is created	MaintainX	Requester
A new request is pending approval	MaintainX	Administrator
A request is approved	Administrator	Requester
A request is rejected	Administrator	Requester
A comment is added to a work order for an approved request	Commenter	Requester
A comment that @mentions the Requester is added to a work order for an approved request	Commenter	Requester
A work order for an approved request changes status	MaintainX	Requester

Part Requests

Trigger	Triggered By	Notification Receiver	Email	In-app/Push
When you send a request for parts that are available in another organization	MaintainX	Administrator or the escalation team from your organization and the other organization
When an incoming parts request needs approval	MaintainX	Administrator or the escalation team of your organization
When an outgoing parts request needs approval	MaintainX	Administrator or the escalation team
When an outgoing parts request is rejected	MaintainX	Administrator or the escalation team of the organization

For more information about parts requests and sharing parts between organizations, see Share Parts Between Organizations.

Scheduled Reports

Administrators can schedule reports to be sent by email to a list of recipients. For more information, see Scheduled Reports.

availability

As an Administrator and a Full User, you can receive weekly reports of work orders in your organization by email automatically on Mondays. To have access to this feature, contact your MaintainX Representative.

Purchase Orders

Trigger	Triggered By	Notification Receiver	Email	In-app/Push
When you create a purchase order	MaintainX	Administrator	Email
When you approve a purchase order	Administrator	User who created the purchase order
When you reject a purchase order	Administrator	User who created the purchase order
When you cancel a purchase order	MaintainX	User who created the purchase order

Messages

MaintainX users can send messages and mentions in comments through the web and mobile applications. You can choose to receive all new messages, only direct messages and mentions or no messages at all.

You can also choose to receive those notifications through mobile push notifications. For more information on managing your notifications settings, see Manage your Notification Settings.