About Notifications

Notifications alert you or a user in your organization. For example, notifications can update you on the status of a work order or a message you received from a MaintainX user in your organization. You can receive notifications via email, mobile push notifications, or in-app notifications.

You can manage your notification preferences for specific MaintainX entities by toggling them on or off, and you can also pause notifications. For more information, see Manage your Notification Settings.

MaintainX Entities and Notifications

The following tables explain what triggers notifications, who the notification receivers are, and how they're received.

Work Orders

Trigger	Triggered By	Notification Receiver	Email or In-app
Assigning a work order	User who assigned the work order	Assigned user or assigned team	Both (depending on preferences)
Mentioning a user in comments	User who makes the mention	User mentioned in the comment	Both (depending on preferences)
When a work order is overdue	MaintainX	Assigned user or team for the work order	Both (depending on preferences)
Status change on a work order	MaintainX	Assigned user or team for the work order	Both (depending on preferences)

External Work Orders

Trigger	Triggered By	Notification Receiver	Email or In-app
Sharing a work order externally	Administrator	Vendor contact or external contact	Email
A completed external work order	Vendor contact or external contact	Administrator	Both (depending on preferences)

Requests

Trigger	Triggered By	Notification Receiver	Email or In-app
When a new request is created	MaintainX	Requester	Email
When a new request is pending approval	MaintainX	Administrator	Both (depending on preferences)
When a request is approved	Administrator	Requester	Email
When a request is rejected	Administrator	Requester	Email

Parts Requests

Trigger	Triggered By	Notification Receiver	Email or In-app
When you send a request for parts that are available in another organization	MaintainX	Administrator or the escalation team from your organization and the other organization	Email
When an incoming parts request needs approval	MaintainX	Administrator or the escalation team of your organization	Email and In-app
When an outgoing parts request needs approval	MaintainX	Administrator or the escalation team	In-app
When an outgoing parts request is rejected	MaintainX	Administrator or the escalation team of the organization	Email

For more information about parts requests and sharing parts between organizations, see Share Parts Between Organizations.

Scheduled Reports

Administrators can schedule reports to be sent by email to a list of recipients. For more information, see Scheduled Reports.

availability

As an Administrator and a Full User, you can receive weekly reports of work orders in your organization by email automatically on Mondays. To have access to this feature, contact your MaintainX Representative.

Purchase Orders

Trigger	Triggered By	Notification Receiver	Email or In-app
When you create a purchase order	MaintainX	Administrator	Email
When you approve a purchase order	Administrator	User who created the purchase order	Email
When you reject a purchase order	Administrator	User who created the purchase order	Email
When you cancel a purchase order	MaintainX	User who created the purchase order	Email

Messages

MaintainX users can send messages and mentions in comments through the web and mobile applications. You can choose to receive all new messages, only direct messages and mentions or no messages at all.

You can also choose to receive those notifications through mobile push notifications. For more information on managing your notifications settings, see Manage your Notification Settings.