Admin Users

  • The organization creator by default is your first Admin.

  • The Admin User can remove users from an organization, view and approve work order requests and change user classes (promote to admin, demote to user, etc).

  • Admins can view your Team Member's profiles, including phone numbers (Full Users and Requester Users cannot view phone numbers for privacy).

  • Admins can view and update billing information in your organization's Billing Page.

  • Admins have the same abilities as Full Users.

  • Below is a screenshot of the Admin User MaintainX menu looks like

Full Users ( these users are paid per user based on your subscription )

  • This user class allows users to be assigned work orders, modify assets and locations, and create work orders.

  • Full Users can also edit Work Orders.

  • Full users have full messaging functionality in the app, both via comments and direct messages.

  • Below is a screenshot of the Full User MaintainX menu looks like

Requester Users ( these users are FREE and an unlimited number of requesters can be created in any org)

  • This user class allows Requesters to only create Work Requests.

  • Work Requests are not full Work Orders, cannot be assigned and are not be visible to full users.

  • Admins must approve and assign work order requests.

  • Full Users cannot view, approve/deny Work Requests.

  • Requester users are unable to be assigned work orders, view work orders or assets/locations however they are able to access direct messages and join group messages.

  • Requesters can also view the status of requests they submitted and comment on them if necessary.

  • Below is what the Requester User MaintainX menu looks like

Did this answer your question?