Skip or Cancel a Work Order

availability

Platform:	WebMobile
Plan Type:	BasicEssentialPremiumEnterprise
User Type:	RequesterFull UserAdministrator

While working on a work order, you can choose to skip or cancel it.

Skip a Work Order

Skipped work orders are repeating work orders in a chain that you skip once. For example for a routine daily inspection that can be skipped for 1 day. The chain resumes for the next planned work order.

• Full Users can skip any work order that they created.
• Administrators can skip any work order in the organization.

note

The ability to skip work orders isn't available by default. Contact the MaintainX Support team or your MaintainX representative to request it for your organization.

To skip a work order:

Web

1. From the sidebar, select Work Orders.

2. Locate the work order you want to skip.

3. On the work order details page, select (more options).

4. Select Skip Work Order.

5. When prompted, a dialog box appears. The information entered in the dialog is optional.

   • Enter the reason why you're skipping this work order.
   • Attach pictures or files, if needed.

6. Select Submit.

You skipped the work order. The next work order in the chain will be created as usual.

How do I know if a work order is part of a chain?

To identify work order chains in the MaintainX web application, open the (To Do View) and look for the (Chain) icon next to the work order name. For more information about work order chains, see Work Order Chains.

Mobile

1. From the bottom navigation bar, select Work Orders.

2. Locate the work order from the work order chain you want to work on.

3. Select (more options).

4. Select Skip Work Order.

5. When prompted, a dialog box appears. The information entered in the dialog is optional.

   • Enter the reason why you skipping this work order.
   • Attach pictures or files if needed.

6. Select Skip Work Order.

You skipped the work order. The next work order in the chain will be created as usual.

Cancel a Work Order

You can cancel non-repeating work orders that aren't part of a chain. For example, a one-off work order that you don't need to perform anymore.

• Full Users can cancel any work order that they created.
• Administrators can cancel any work order in the organization.

To cancel a work order:

Web

1. From the sidebar, select Work Orders.

2. Locate the work order you want to cancel.

3. On the work order details page, select (more options).

4. Select Cancel Work Order.

5. When prompted, a dialog box appears. The information entered in the dialog is optional.

   • Enter the reason why you're canceling this work order.
   • Attach pictures or files, if needed.

6. Select Submit.

You canceled the work order.

Mobile

1. From the bottom navigation bar, select Work Orders.

2. Locate the work order you want to cancel.

3. Select (more options).

4. Select Cancel Work Order.

5. When prompted, a dialog box appears. The information entered in the dialog is optional.

   • Enter the reason why you're canceling this work order.
   • Attach pictures or files, if needed.

6. Select Cancel Work Order.

You canceled the work order.