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Complete a Work Order

availability
Platform:WebMobile
Plan Type:BasicEssentialPremiumEnterprise
User Type:RequesterFull UserAdministrator

This article explains how to complete a work order. For information on how to create a work order, see Create a Work Order.

Working Offline

If you're working in an environment with limited or no internet access, use offline mode. In offline mode, MaintainX updates on-device copies of your work orders and syncs your changes the next time you connect. For details, see Working Offline.

To complete a work order:

  1. From the sidebar, select Work Orders.

  2. Locate the work order you want to work on.

  3. Select the status of the work order. The status can be:

    StatusDefinition
    OpenDefault status when you create a work order.
    On HoldSelect this status to pause work on the work order.
    In ProgressSelect this status to indicate you're working on the work order.
    DoneSelect this status when you complete the work order.
    note

    A work order status updates automatically to In Progress when a user starts work on an Open work order and updates steps in a procedure in the work order.

  4. Execute the steps for the task on the work order.

  5. When the work order is complete, select Mark as Done.

Work Order Comments​

On a work order, you can leave comments, edit and delete the comments you write. You can communicate with other users who are working on the same work order to provide updates on the work or ask questions. These comments are an efficient way to communicate information with members of the organization. You can add valuable information about maintenance plans and attach files and pictures.

You can also react to any comments left on work orders.

Leave a Comment on a Work Order​

  1. In the work order details, navigate to the Comments section.

  2. Write your comment in the Write a comment field.

    • To tag a member of your organization in the comment, type @ and their name.

    • To add an attachment or photo, select the (attach) icon.

      • Select the attachment or photo you want to add.

        • You can add text to go with the attachment if needed.
  3. Select Send.

Edit a Work Order Comment​

  1. Hover over the comment you want to edit.
  2. Select the (Edit) icon.
  3. Make the appropriate changes.
  4. Press the Enter / Return key.

Delete a Work Order Comment​

  1. Hover over the comment you want to delete.
  2. Select the (trash) icon.
  3. When prompted, select Confirm to delete the comment.

React to a Work Order Comment​

  1. Hover over the comment you want to react to.
  2. Select the (Add Reaction) icon.
  3. Select the reaction icon you want.

Add a Summary to a Work Order​

availability

This feature is only available to Enterprise accounts with access to MaintainX CoPilot. For details, see MaintainX CoPilot.

Your organization can require that you provide details about how you complete work orders for maintenance on CoPilot-enabled assets. You can use CoPilot to generate work order summaries. CoPilot uses work order details, including procedure details if any are attached, to generate the summaries.

As you add work order summaries CoPilot-enabled assets, MaintainX builds a knowledge base that CoPilot uses to provide better, data-driven answers to questions about your assets.

Make sure to submit detailed notes as MaintainX CoPilot analyzes each note and determines whether to keep them based on their content.

When you complete a work order, record or write a note that describes the work you did. MaintainX CoPilot will:

  • Analyze your note.
  • Generate a summary.
  • Attach the summary to the asset's internal knowledge base.
  • Add the summary to your work order details.

The generated summary is then shared with your organization and made available in the MaintainX application.

info

If you record your notes, MaintainX discards the voice note recordings after it generates the summaries.

To add a summary to a work order:

  1. From the sidebar, select Work Orders.

  2. Select a work order with a CoPilot-enabled asset to view its details.

    How do I know if a work order has a CoPilot-enabled asset?

    Work orders with CoPilot-enabled assets display the CoPilot icon .

    Screenshot showing a visual indicator for a work order with a MaintainX CoPilot-enabled asset.
  3. When the work order is complete, set its status to Done. The Work Order Summary dialog appears.

  4. Do any of the following:

    • Write a note to provide an insight on how the work order completion went.
    • Select Skip to complete the work order without writing a note.
  5. If you wrote a note in the previous step, select Submit.

    MaintainX CoPilot analyzes your note and transforms it into a clear, actionable summary presented in a structured list format. The generated summary appears in the work order details in the Summary field.

Complete a Multi-Asset Work Order​

To complete a multi-asset work order, you complete all of its sub-work orders.

  • To start a multi-asset work order, change the parent work order's status to In Progress, or change any sub-work order's status to In Progress, and the parent work order's status will update automatically.

  • As you change the sub-work orders' statuses, a progress bar in the parent work order shows the overall progress broken down by sub-work order status.

    Screenshot showing the progress bar in a parent work order that displays completion status across all sub-work orders.
    Progress tracking bar in a parent work order
  • If you mark a parent work order as Done before completing all the sub-work orders, MaintainX marks the sub-work orders as Done automatically.

  • After you complete the parent work order, if you reopen a sub-work order, MaintainX reopens the parent work order as well.