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Working Offline

availability
Platform:WebMobile
Plan Type:BasicEssentialPremiumEnterprise
User Type:RequesterFull UserAdministrator

Offline mode lets technicians use the MaintainX mobile application to update work orders while they're offline or have limited internet connectivity.

Offline mode uses a "cache" of work orders stored on your device. As you work, MaintainX updates the local copies of your work orders. When you reconnect to the internet, you can toggle offline mode off and sync your work orders.

note

Before you switch to offline mode, you have to connect to the internet so MaintainX can create or update the cache of work orders you can access in offline mode.

Toggle Offline Mode​

To toggle offline mode on and off:

  1. On the Overview screen of the MaintainX mobile application, select Account.
  2. On the My Account screen, select Offline Settings.
  3. Toggle the Is Offline setting.

Offline Caching Settings​

You can control how MaintainX caches work orders on your device and when it syncs your local copies with your organization.

tip

Adjusting the offline caching settings can improve performance if the MaintainX mobile application lags or crashes on your device. For details, see our troubleshooting article, MaintainX Mobile Application Lags or Crashes.

To access the offline settings:

  1. On the Overview screen of the MaintainX mobile application, select Account.
  2. On the My Account screen, select Offline Settings.

The following table explains the available offline settings:

SettingDescription
Available StorageShows you how much memory is available to store cached work orders.
Save work orders assigned toSpecify whether MaintainX should cache work orders assigned only to you, or to you and your teams.
Update cache whenChoose whether to update the cache manually or automatically whenever you connect to a network.
Cache LimitChoose how many work orders to cache on your device.

MaintainX automatically adjusts the cache so the number of cached work orders is within the new limit. MaintainX prioritizes work orders that are overdue and work orders that are due soonest.
Cache last updatedThe date and time MaintainX last synced your local work orders with your organization.
Clear local cacheDeletes your local work orders.

You cannot clear the cache while offline mode is on.

To update the cache manually:

  • Tap the Cache last updated setting.

To disable caching:

  • Select Update cache when > Disable Caching to stop caching work orders locally.
warning

If you turn off caching, changes you make while offline won't be saved.