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MaintainX Mobile Application Lags or Crashes

Issue​

The MaintainX mobile application lags or crashes while in use, especially if other applications are running at the same time.

Possible Causes​

The mobile device has limited memory or storage​

MaintainX requires that your device have 2GB or more of RAM and 150-200MB of available storage. However, even if your device meets those specifications, you might still experience lag or crashes.

For example, if you take a photo using the MaintainX application, but your device doesn't have enough RAM to run the Camera and the MaintainX application, MaintainX might crash.

Troubleshooting Steps​

Close other applications​

Temporarily shut down any other applications that are running. This can free up system resources for the MaintainX application.

Reduce the number of cached work orders or turn off caching​

The MaintainX mobile application caches work orders on your device so you can access them if you're offline, or have an unreliable internet connection. By default, it caches 100 work orders.

  • Reducing the number of cached work orders can free up device memory, and help reduce lag.
  • Turning caching off frees up device memory and leaves it free for other applications. However, if you turn caching off, you will not be able to access any work orders when you're not connected to the internet.

To reduce the number of cached work orders:

  1. From the Overview screen, select Account.
  2. On the My Account screen, select Offline Settings.
  3. On the Offline Caching screen, select Cache Limit.
  4. Select a limit that's lower than the current limit.

MaintainX automatically adjusts the cache so the number of cached work orders is within the new limit. MaintainX prioritizes work orders that are overdue, and work orders that are due soonest.

To turn caching off:

  1. From the Overview screen, select Account.
  2. On the My Account screen, select Offline Settings.
  3. On the Offline Caching screen, select Save work orders assigned to:.
  4. Select Disable caching.

MaintainX clears your work order cache and stops caching work orders.