Admin
Organization creator by default is first Admin
Admin can add/remove Users from organization
Admin can change User type (promote to Admin, demote to Full User, etc.)
Admin can accept/decline Work Order requests from Requesters
Admin can view Team Member's profiles, including phone numbers
Admins can view and update billing information on Billing page
Full Users
Full User can be assigned to Work Orders
Full User can modify Assets and Locations
Full User can create and edit Work Orders
Full User has full Messaging functionality, via comments and direct messages
Requester
Requester can only send requests, send and receive messages, and view Teams and Users in organization
Requester cannot assign Work Orders
Requester cannot view Work Orders, Assets, or Locations
Requester can view status and comment Requests submitted
3 User Types

Written by Caroline Eisner
Updated over a week ago