Root Cause Analyst

availability

Feature availability by platform, plan type, and user type

Platform:	AvailableWebNot availableMobile
Plan Type:	Not availableBasicNot availableEssentialNot availablePremiumAvailableEnterprise
User Type:	Not availableRequesterAvailableFull UserAvailableAdministrator

Root Cause Analyst analyzes a specific asset to help you investigate unplanned downtime. It creates a root cause analysis (RCA) report that you can review and refine.

When to Use Root Cause Analyst

You can use Root Cause Analyst when an asset has had unplanned downtime and you need to investigate what happened. The skill prepares the investigation. You inspect the asset, test, and decide on the root cause.

Before You Start

To use the Root Cause Analyst skill, you need the Root Cause Analysis feature enabled in your organization.

For more information, see About Root Cause Analysis.

What the Skill Reviews

Root Cause Analyst uses the following information to generate an analysis:

Data	Information Reviewed
Asset downtime	The asset's status history.
RCA configurations	Your organization's RCA configuration data, such as categories and problems, used to create the draft report and the proposed RCA work order structure.
Work orders	Completed and active work orders, including titles, due dates, descriptions, filled procedure values, parts used, comments, work order summaries, and assigned users.
Work order statistics	The total number of repeating, overdue, and open work orders for the asset. Repeating work orders show whether the asset follows scheduled maintenance, overdue work orders show how well it's maintained, and open work orders show its overall load and how well the queue is managed.

Limitations

Root Cause Analyst has the following limitations:

Limitation	Details
Manual runs only	The skill can't be scheduled. You can only run it manually.
Single asset	The skill is scoped to the asset you select. It doesn't scan your whole organization.
Investigation support	The skill doesn't diagnose the root cause. You determine the root cause, edit the report, and submit it.
Draft report	A run doesn't always create a draft report. The skill doesn't create one when there's no unplanned downtime or not enough documented evidence to analyze.

Review the analysis before taking any action. For more information about the safeguards MaintainX® applies to all AI-powered skills, see Built-In Safeguards.

Settings

When you add or edit a configuration, set the following options in the skill's Settings section:

Setting	Description
Asset	The asset to analyze.
Analysis date range	The analysis window.
Create a draft report	Select to have Root Cause Analyst generate a draft report that summarizes its findings.

Review the Analysis

Depending on your configuration, the analysis includes:

• A summary of the asset status history in the defined analysis window.
• Findings.
• Recommended corrective actions.
• A root cause analysis draft report.

To review the root cause analysis draft report:

1. Select the draft card. The draft root cause analysis report opens.

2. Do any of the following:

   • Select , then select:

     • Edit to edit the draft report.
     • Delete to delete the draft report.

   • Select Export to export the report as a PDF file to share the report with your organization.