About Alerts
| Platform: | AvailableWebNot availableMobile |
|---|---|
| Plan Type: | Not availableBasicNot availableEssentialNot availablePremiumAvailableEnterprise |
| User Type: | Not availableRequesterNot availableFull UserAvailableAdministrator |
Alerts are available on the Enterprise plan as part of Asset Intelligence. For more information, contact your MaintainX® representative.
An alert tells your team that an asset may need attention and prompts someone to investigate. An anomaly monitor raises an alert when it detects a problem, such as an unusual temperature or current reading.
An alert isn't a work order. Like a work request, it's a prompt for a person to decide what to do. Your team reviews the evidence, and then confirms the alert and creates or links a work order, keeps watching the asset, or dismisses the alert.
The Alerts page shows the alerts that anomaly monitors raise, for the following kinds of problems:
- Temperature anomalies
- Current anomalies
- Asset type anomalies for pumps, fans, and compressors (beta)
A single alert can contain more than one of these kinds of problems. For more information, see How MaintainX Groups Detections Into Alerts. For more information about monitors, see About Monitors.
Asset status and fault code monitors don't raise alerts. An asset status monitor updates the asset's status, and a fault code monitor creates a work order. You see the result on the asset or the work order, not on the Alerts page.
Where to Find Alerts​
From the sidebar, select Asset Monitoring > Alerts.
The Alerts page lists your alerts. Each alert shows its name, the asset it's about, its review status, and how long ago MaintainX raised it. Use Asset and Review status to filter the list.
When MaintainX raises a new alert, a counter appears next to Alerts in the sidebar.
How MaintainX Groups Detections Into Alerts​
MaintainX groups alerts at the asset level. If MaintainX detects a temperature anomaly and a current anomaly on the same asset, it raises one alert for that asset that contains both.
While an alert is open, MaintainX adds new detections on the same asset to that alert instead of raising a new one. For example, if your team confirmed an alert and its work order is open, a new detection is added to that alert. MaintainX raises a new alert for the asset only after the previous alert is Resolved or Dismissed.
Alert Review Statuses​
Each alert has a review status that shows where it is in your team's review. You can filter the Alerts page by these statuses:
| Status | Description |
|---|---|
| Awaiting Review | MaintainX raised the alert, but no one has reviewed it yet. |
| Needs Work Order | Your team confirmed the alert, but no one has created a work order for it yet. |
| Work Order Open | Your team confirmed the alert and created a work order to fix the problem, and the work order isn't closed yet. |
| Watching | Your team is waiting for more data before deciding whether to dismiss the alert or turn it into work. |
| Verifying Fix | The work order is closed, and MaintainX is verifying that the asset's data has returned to normal. Once MaintainX confirms that it has, the alert's status changes to Resolved. |
| Resolved | The work order is closed, and MaintainX no longer detects the problem in the asset's data. |
| Dismissed | Your team reviewed the alert and decided it needs no action. A dismissed alert stays as a record, and you can't reopen it. |
An alert stays open until its work order is closed. If the problem clears on its own but the work order isn't closed, the alert stays open so that your team still investigates. Resolved alerts stay on the Alerts page as a record of past alerts.
How Alert Detection Improves With More Data​
Every alert your team reviews gives MaintainX more data to learn from, which helps it get better at identifying issues in the future. The more your team uses Asset Intelligence, the more useful its alerts become. The more context you provide, the more MaintainX has to learn from:
- When you confirm an alert, describe what you found in Observations and what should be done in Recommended Action.
- When you dismiss an alert, choose the Reason that fits best, and add details if they help explain the decision.
- Add comments to the Comments box to share what you notice as you investigate.
- After the work is done, complete the work order's procedure.
What an Alert Shows​
Select an alert to open its Alert Detail page. It includes:
- Status banner: Shows the alert's current state. For example, when your team confirmed an alert and created a work order, the banner says who confirmed it and when, and has a View work order button.
- Alert summary: The alert's name, the asset it's about, and how long ago it was raised.
- AI interpretation: When MaintainX can interpret an alert, this section appears below the alert summary and above the readings. Observations summarizes in plain language what MaintainX found, and Recommended action suggests what to do next.
- Readings: A chart of the readings behind the alert, so you can see what changed. When there are no readings to show, the page says No readings yet.
- Evidence Timeline: A Comments box and an Activity feed. The feed records what happened to the alert, such as when MaintainX raised it, when someone changed its status, and when a work order was linked.
- Asset context: A side panel with details about the asset: its location, asset type, description, manufacturer, model, year, serial number, pictures, and files. The panel hides any field that isn't filled in for the asset.
- Actions: At the bottom of the page, the Confirm Alert, Mark as Watching, and Dismiss Alert buttons. For more information, see Review an Alert.