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Troubleshoot Monitors

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Use this article to find out why a monitor isn't behaving the way you expect.

An Asset Shows "Choose Manually"​

When you choose what to monitor, the Signal match column shows Matched or Choose manually. Choose manually means MaintainX® didn't automatically match the asset to a tag. This can happen for several reasons. For example, no tag might have a name similar to the asset's, or no tag might have a unit that's compatible with the signal the monitor needs.

To fix it:

  1. Select the asset and continue to the Confirm the signals step.
  2. Choose the tag path that carries the signal for that asset.

If you don't see the tag you expect, check that your data source is connected and the tag is streaming data into MaintainX. For more information, see About OT Data Connectors.

You Expected More Assets​

Each monitor on the Monitors page shows how many of the matching assets in your organization are configured, such as 3 of 32 matching assets configured. If an asset you expect is missing:

  • For temperature and current monitors, check that the asset has eligible data. These monitors list only assets that have it.
  • For pump, fan, and compressor monitors, check that the asset isn't already in another one of these monitors. An asset can be in only one pump, fan, or compressor monitor.
  • Check that the asset exists in MaintainX, and that your data source streams a tag for it. Monitors can't use data that you send through the REST API, so assets that only receive data that way don't appear.
  • Use smart tag mapping to map the asset's tags to meters.

If new assets become eligible after you set up a monitor, a banner on the monitor's details page notifies you. For more information, see Add New Assets.

A Monitor Hasn't Raised an Alert​

An anomaly monitor only raises an alert when it detects something unusual, so a quiet monitor is often healthy. Anomaly monitors also need time to learn before they raise alerts. If you expected an alert and didn't get one, check that:

  • The Monitor status on the monitor's details page is on. For more information, see Turn a Monitor On or Off.
  • The monitor is watching the asset. At the top of the monitor's details page, Connected assets shows how many assets the monitor watches.
  • Your data source is still streaming readings for the asset.
  • The monitor has finished learning. Temperature and current monitors need about two weeks of data, counted from when data starts flowing into MaintainX. Pump, fan, and compressor monitors need about two weeks of data, counted from when you turn on the monitor, including at least 17 hours of asset runtime.
  • For pump, fan, and compressor monitors, readings arrive every 20 minutes or more often.

Asset status and fault code monitors start working as soon as you turn them on.

A Pump Monitor Won't Finish Setup​

The pump monitor needs both a Current signal and a Discharge Flow signal for each asset, and you can't finish the setup with only one. In the Confirm the signals step, choose a tag path for both signals.