Cancel a Work Request

availability

Platform:	WebMobile
Plan Type:	BasicEssentialPremiumEnterprise
User Type:	RequesterFull UserAdministrator

You can cancel a pending work request to change or update it before an Administrator reviews it. After the Administrator approves or declines the request, you can no longer cancel it.

How to Cancel a Work Request

To cancel a work request:

Web

1. From the sidebar, select Requests.
2. From the list pane, select a pending request to cancel.
3. In the request details pane, select Cancel Request.
4. Add a short message to explain why you’re canceling the request.
5. Select Cancel Request again to save your changes.

The request is canceled. Your explanation appears in the request details.

Mobile

1. From the bottom navigation bar, do one of the following:
   • If you’re a Requester user, select Requests.
   • If you’re an Administrator, select More to display more features and options. Then, from the Product Features section, select Requests.
2. From the requests list, select a pending request to cancel.
3. In the request details, select Cancel Request.
4. Add a short message to explain to request reviewers why you’re canceling the request.
5. Select Cancel Request again to save your changes.

The request is canceled. Your explanation appears in the request details.

Cancelling Approved Work Requests

After an Administrator approves a work request, the request data is transferred to the corresponding work order, and the original request is locked. If you want to cancel the request, contact the Administrator and they can close the work order if necessary.