User Roles and Permissions
| Platform: | AvailableWebAvailableMobile |
|---|---|
| Plan Type: | AvailableBasicAvailableEssentialAvailablePremiumAvailableEnterprise |
| User Type: | AvailableRequesterAvailableFull UserAvailableAdministrator |
This article explains the different user roles, and outlines role permissions in MaintainX®.
Default User Roles
A MaintainX organization has the following default user roles. For details about what the different user roles can and can’t do, see User Permissions Quick Reference.
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Requester: Requester accounts are designed for users to let the organization know about work that needs to be done.
- Requester users can create work requests, and view and comment on requests they create.
- Requester accounts are free. Your Administrators can create as many as your organization needs.
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Full User: Full User accounts are for maintenance teams, and other people in your organization who do and manage work.
- Full users can create and manage work orders, and other entities such as assets and locations.
- A Full User account requires a paid license. For details, see the MaintainX pricing page.
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Administrator: Administrator accounts are for the people who manage and administer your organization.
- The user who creates the organization is an administrator by default.
- Administrators have all of the privileges of Full Users, plus access to features such as reporting, team and user management, data export, and organization settings.
- An Administrator account requires a paid license. For details, see the MaintainX pricing page.
When you buy a paid license of MaintainX, it can be configured as a Full User account or an Administrator account. While the two accounts have different permissions, the per-license cost is the same.
Operator Role
The Operator role is for front-line workers who complete assigned work and report problems, but don't manage maintenance operations. Operator permissions sit between Full User and Requester permissions. Operators see only the work orders assigned to them for the assets they operate.
The Operator role is available on Premium and Enterprise plans. For details about Operator permissions, quotas, and how to add Operator seats, see The Operator User Role.
Custom Roles
Custom Roles are available on Enterprise plans only. For more information, contact your MaintainX representative.
A custom role is a role you can tailor to your organization's needs. The default permissions for a custom role are based on the Full User role. Custom roles allow Administrators to manage permissions for specific positions, like site technicians or maintenance managers, who might need more permissions than the default Full User role provides. For more information, see Custom Roles.
Learn More
- Adding new users, see Invite a User to a MaintainX Organization.
- Managing existing users, see Manage Teammates.
Understanding Permissions in MaintainX
As a MaintainX user, you have different levels of permissions. Below is a breakdown of the different levels of permissions and how they can impact a user.
Role Permissions
Default Role Permissions
When a user joins an organization, they’re assigned a role that can be a default role like a Full User or Requester role. These roles come with a default set of permissions that define what they can do and see in MaintainX. For more information, see User Permissions Quick Reference.
Custom Role Permissions
When a user joins an organization, they're assigned a role that can be a custom role. Custom role permissions allow Administrators to add or remove permissions for a user in their organization. Custom roles provide the flexibility to tailor permissions for users in an organization for specific entities. For a breakdown of permissions Administrators can customize, see Create a Custom Role.
Team Permissions
A user can also be added to a team. A team can have a specific set of permissions, set by a MaintainX representative that enable its members to handle specific tasks for an organization. Only a MaintainX representative can customize these team permissions.
Team permissions supersede any role permissions the user has, such as those from a default role or custom role. However, any custom user permissions that MaintainX adds for the user will supersede team permissions and role permissions.
For example, if the user is assigned a role without the permission to edit work orders, but is part of a team with custom permissions set to “Edit Any Work Order,” the user can edit any work order in the organization.
User Permissions
A user is a member of one of your MaintainX organizations. A MaintainX representative can set custom permissions for a user. Those custom permissions supersede the user's role permissions and any team-level custom permissions.
For example, a user has the default role of Full User, but you want them to be able to create custom reports in the Reporting module. You can request that your MaintainX representative add the custom permission, "Custom Report Create," to that user's permissions.
User Permissions Quick Reference
The following sections list default user permissions in MaintainX for some frequently used features.
Administrators on an Enterprise plan can request additional customized permissions for users in an organization. Contact your MaintainX representative for assistance.
Work Orders
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| Assign | No | Yes | Yes | |
| View | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Complete | No | Yes | Yes | |
| Delete | No | Yes* | Yes | *Full Users can only delete work orders that they create. |
| Cancel/Skip | No | Yes* | Yes | *Full Users can only cancel work orders that they create. |
| Fill Procedure | No | Yes | Yes | |
| Change Status | No | Yes | Yes |
Work Requests
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | Yes | No | No | |
| View | Yes* | No | Yes | *Requesters can only view work requests that they create. |
| Edit | Yes* | No | Yes | *Requesters can only edit work requests that they create. |
| Approve | No | No | Yes | |
| Delete | No | No | Yes |
Assets
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| View | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Delete | No | Yes* | Yes | *Full Users can only delete assets that they create. |
| Change Status | No | Yes | Yes |
Locations
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| View | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Delete | No | Yes* | Yes | *Full Users can only delete locations that they create. |
Meters
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Delete | No | Yes | Yes |
Parts
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Delete | No | Yes* | Yes | *Full Users can only delete parts that they create. |
Procedures
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| Create with AI | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Share to the Procedure Hub | No | No | Yes | |
| Delete | No | Yes* | Yes | *Full Users can only delete procedures that they create. |
Purchase Orders
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| Approve | No | No | Yes | |
| Edit | No | No | Yes | |
| Delete | No | No | Yes | |
| Complete | No | No | Yes | |
| Fulfill | No | Yes | Yes |
Work Order Templates
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | No | Yes | |
| Edit | No | No | Yes | |
| Delete | No | No | Yes |
Categories
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes | Yes | |
| Edit | No | Yes | Yes | |
| Delete | No | Yes* | Yes | *Full Users can only delete categories that they create. |
Vendors
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | No | Yes | |
| Edit | No | No | Yes | |
| Delete | No | No | Yes |
Organization
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Invite Users | No | Yes | Yes | |
| Remove Users | No | No | Yes | |
| Manage Billing | No | No | Yes | |
| Reporting | No | No | Yes |
Teams and Users
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | Yes* | Yes | Full users can invite new Requesters and Full Users. They cannot invite new Administrators. Administrators can invite new users of any type. |
| View | Yes | Yes | Yes | |
| Edit | No | No | Yes* | Administrators can change the user type for other users. E.g., promote a Requester user to a Full User. |
Customers
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | No | Yes | |
| View | No | Yes | Yes | |
| Edit | No | No | Yes | |
| Delete | No | No | Yes |
Messaging
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Direct Messages | Yes | Yes | Yes | |
| Comments | Yes* | Yes | Yes | *Requester users can comment on requests that they create. |
Reporting
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| View Reports | No | No | Yes | |
| Create Custom Dashboards | No | No | Yes |
Hourly Rates
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Set | No | No | Yes | |
| Change Visibility | No | No | Yes |
Subscription
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| View | No | No | Yes | |
| Change | No | No | Yes |
Custom Fields
These permissions apply to all entities that support custom fields.
| Permission | Requester | Full User | Administrator | Notes |
|---|---|---|---|---|
| Create | No | No | Yes | |
| View | No | Yes | Yes | |
| Edit | No | No | Yes | |
| Delete | No | No | Yes |