Attach Pictures or Files to a Work Order

availability

Feature availability by platform, plan type, and user type

Platform:	AvailableWebAvailableMobile
Plan Type:	AvailableBasicAvailableEssentialAvailablePremiumAvailableEnterprise
User Type:	Not availableRequesterAvailableFull UserAvailableAdministrator

You can attach one or more pictures or other files to work orders to provide additional information about the work that needs to be done.

Supported File Types

You can attach the following types of files:

File Type	Supported Formats
Documents	.doc, .docx (Microsoft Word) .xlsx (Microsoft Excel - see note below) .csv (Comma-separated values) .pdf (Adobe PDF)
Images	.gif .jpg .png
Video	.mp4

note

MaintainX® doesn't support .xls files. If you want to attach a .xls file, convert it to .xlsx format first.

For best performance, files should be smaller than 50MB.

Attach Pictures

Web

On the work order, select Edit.

Do one of the following:

• From the work order details, select Add or drag pictures. Then use the file dialog to choose one or more images to upload.
• Drag one or more image files from a file browser on your machine, and drop them in the Add or drag pictures area.

Mobile

On the work order, select Edit.

From the work order details, select Add or take pictures. You can do one of the following:

• Take a photo using your device's camera.
• Upload an existing picture from your device.

Take a photo using your device's camera

1. When prompted, use your device's camera to take a photo. MaintainX adds it to a list of photos to upload.

2. If you want to annotate the photo select it from the list. You can do the following:

   • Scale, crop, and rotate the picture.
   • Draw on the picture.
   • Add written annotations.

   When you're finished annotating the photo. MaintainX returns you to the list.

3. Do one of the following:

   • Select Add another to take another photo.
   • Select Done to return to the work order an upload your photos.

Upload an existing picture

1. Follow the prompts on your device to select a picture.

2. Annotate the picture as needed. You can do the following:

   • Scale, crop, and rotate the picture.
   • Draw on the picture.
   • Add written annotations.

3. Select the arrow to upload the picture.

Attach Files

Web

On the work order, select Edit.

1. In the work order details, go to the Files field and select Attach files. A file picker opens.
2. Choose one or more files to upload.

Mobile

On the work order, select Edit.

1. In the work order details, go to the Files field and select Attach >. A file picker opens.

2. Follow the prompts on your device to do one of the following:

   • Take a photo using your device's camera.
   • Attach an existing image from your device.
   • Attach a file from your device.

tip

If you attach a photo or another image file, you can annotate it as described in Attach Pictures.