Status Report
| Platform: | WebMobile |
|---|---|
| Plan Type: | BasicEssentialPremiumEnterprise |
| User Type: | RequesterFull UserAdministrator |
The Status report breaks down work orders in the specified date range by current status. It displays the status breakdown as totals and as a doughnut chart.
Where to Find This Report​
The Status report appears on the Work Orders tab, and is available on the Reporting Details tab.
Report Source​
The Status report includes all work orders created within the date range, after any active filters are applied.
Data and Charts​
The Status report includes the following data and charts.
Statistics​
| Stat | Description | Action | |
|---|---|---|---|
| 1 | Open, On Hold, In Progress, Done | The total number of work orders in each status within the date range. Status comes from the Status field of work orders included in the report. | Select any total to display a list of work orders in that status. |
Charts​
The donut chart 2 shows a breakdown of work orders by status.
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Hover over any segment to display the number of work orders in that status.
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Select any segment to display a list of work orders in that status.
- Select any work order in the list to view its details.
How to Read This Report​
The Status report answers the question, “What's the current status of all the work orders created in the date range?” It can help you identify bottlenecks. For example:
- A high number of work orders that are On Hold or In Progress, is a sign that you should investigate further.
- In the Reporting Details tab, try grouping the results by Team or by Assignee to identify the source of On Hold or In Progress work orders.
Done vs. Completed (Created vs. Completed Report)​
It’s important to understand that the number of Done work orders this report might not always match the number of Completed work orders in the Created vs. Completed report.
That’s because the Status report only includes work orders created within the date range, while the Created vs. Completed report includes work orders created within the date range and work orders completed within the date range.
Let’s say you create a work order in January and complete it in February.
If you set the date range to January:
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In the Created vs. Completed report:
- Created = 1
- Completed = 0
Because the work order was created in January, but it wasn't completed in January.
-
In the Status report:
- Done = 1
Because the work order was created in January and even though it was completed in February its current status is Done.
If you set the date range to February:
-
In the Created vs. Completed report:
- Created = 0
- Completed = 1
Because the work order was completed in February, but it wasn't created in February.
-
In the Status report:
- Done = 0
Because even though the work order’s current status is Done, it wasn't created within the date range, so it isn’t included in the report.