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APRIL—Sub-Work Orders, Part Availability, Nested Maintenance Plans, Session Timeout

· 5 min read

Help Center updates for April 2026:

  • New We added new articles about sub-work orders, session timeout configuration, and generating a procedure in a work order with AI.
  • Updated We updated the docs about root cause analysis, maintenance plans, MaintainX CoPilot®, Report Builder, automations, assets and locations, parts inventory, the Ignition Module, global organization settings, offline mode, work order visibility, and AI procedure generation.

Read more to get the full list of updates…

New Articles​

Sub-Work Orders​

Break large work orders into smaller, trackable sub-work orders. Sub-work orders share context from the parent work order and can be assigned to different teams or assets. The parent work order shows the progress of all its sub-work orders, so you can track overall completion in one place. Sub-work orders replace the multi-asset work orders feature.

The following new articles are available:

Session Timeout​

Organization Administrators can now configure a session timeout to automatically sign out inactive users. A new article covers how to enable the setting, how the timer resets when a user is active, and how the app protects work in progress when a session expires.

The following new article is available:

Generating a Procedure in a Work Order with AI​

Users can now get AI-powered procedure recommendations directly in a work order. MaintainX® searches your procedure library to suggest relevant procedures based on asset title and details, and can generate a new procedure from scratch when no existing one fits.

The following new article is available:

Updated Articles​

Root Cause Analysis—Work Order Linkage​

You can now link work orders to a root cause analysis report. This connects the repair effort to the failure investigation. Linked work orders also contribute to the report's repair time calculation.

The following articles are updated:

Maintenance Plans—Nested Preventive Maintenance​

Maintenance plans now support nested preventive maintenance, which allows you to manage multiple recurring work orders with different schedules within a single plan.

The following articles are updated:

MaintainX CoPilot​

The MaintainX CoPilot button now appears on every asset details page, even when model or manufacturer information is missing.

The following article is updated:

Report Builder​

Report Builder has several enhancements: new report templates, additional columns and delta values in datasets, and a new Linked Work Order column in the Root Cause Analysis dataset.

The following articles are updated:

Automations​

The automation condition fields and action fields have been updated. The Asset Status condition replaces Between Certain Hours. We updated action field descriptions for Create Work Order, Create Request, Change Asset Status, and Send Notification.

The following article is updated:

Ignition Module​

The Ignition module now supports multi-site configurations allowing a single Ignition Gateway to link to multiple MaintainX integration instances. Tag path subscriptions have increased from 100 to 300 per connector. We also documented new module, connector, and redundancy statuses and included a Python diagnostic script.

The following articles are updated:

Asset and Location Search Fields​

We documented which fields are searchable when filtering assets and locations. Assets can be searched by name, barcode, and serial number. Locations can be searched by name, barcode, and address.

The following articles are updated:

Parts Inventory Settings​

A new Manage Negative Ordered Quantity setting prevents ordered quantities from falling below zero. When enabled, MaintainX calculates Ordered Quantity as Ordered - Fulfilled, but won't drop below 0, even if you receive more parts than you ordered when fulfilling a purchase order.

The following article is updated:

Global Organization Settings​

Logo customization documentation for global organizations now includes image recommendations (file format, aspect ratio, and maximum size) and step-by-step upload instructions.

The following article is updated:

Offline Mode​

We clarified that cached work orders remain on your device even after a reboot or battery depletion.

The following article is updated:

User Roles and Permissions—Work Order Visibility​

We clarified how work order visibility interacts with assets and locations. Users with limited work order visibility can still see work orders in the Work Order History section. This applies to assets and locations that their team manages.

The following article is updated: